Simple monthly pricing.
One flat price per hotel: no per-seat licensing and no setup fees. Pick whether your AI concierge answers only on your website or on your phone line too.
Text chat on your website is included.
- ✓Voice calls from your website
- ✓Website chat
- ✓Live availability & rates from Booking.com
- ✓Booking requests sent to your email
- ✓Transfer to a person on request
- ✓Trained on your rooms, amenities & house rules
- ✓Conversation analysis
- ✓Vibe Mode no-code training
Text chat on your website is included.
- ✓Everything in Website Concierge
- ✓Answers your hotel's phone line
- ✓Dedicated phone number
Voice minutes are counted from the moment your AI concierge picks up. Text chat does not use minutes.
Every plan includes
Guests tap to talk on your site and get a live spoken answer: no phone, no hold music, no voicemail.
A chat widget on your site that answers guest questions in real time, day or night.
Checks your Booking.com listing for the guest's dates and party size during the conversation and quotes what's actually available.
When a guest wants to book, you get the dates, room and contact details by email, ready to confirm.
If a guest asks to speak to someone, your AI concierge puts the call through to a phone number you choose: your front desk, a manager or an on-call mobile.
Built from your website or Booking.com page: rooms, amenities, check-in times, house rules, parking and what's nearby.
Every call and chat is summarized with the guest's intent and outcome, so you can see what guests ask about.
Teach your AI concierge new answers and behavior with plain-language prompts. No developer needed.
Evenings, weekends and holidays, with no extra front-desk shifts.
Frequently asked questions
What's the difference between the two plans?
Website Concierge answers guests on your website only, by voice and by chat, with nothing to set up on your phone system. Website + Phone also answers calls to your hotel's phone number.
What counts toward the 200 minutes?
Only voice conversations count: website calls on both plans, plus phone calls on Website + Phone. Text chat doesn't use minutes.
What if I need more than 200 minutes?
Get in touch and we'll put together a plan for your call volume.
How does the phone plan work with my hotel's number?
You keep your number. Your AI concierge gets its own dedicated number, and you choose one of two setups:
Backup for your front desk. Guests call your hotel's phone as usual. If nobody picks up, for example at night, during check-in rush or when staff are busy, the call forwards to your AI concierge's number, so it never goes to voicemail.
AI answers first. Calls go straight to your AI concierge's number, and it handles questions and booking requests itself. If a guest asks to speak to a person, it transfers the call to your hotel's phone.
Do I have to change my phone system?
No. For the backup setup you turn on call forwarding when there's no answer, which most phone lines and providers support. For the AI-answers-first setup you publish your AI concierge's number or forward all calls to it. Website Concierge needs no phone setup at all.
How long does setup take?
A few minutes. Paste your hotel's website or Booking.com page, review what it found, and add the widget to your site.
What happens if the AI can't handle a request?
It collects the guest's details and passes them to you with the full context, or transfers the guest to the phone number you set.
Can a guest talk to a real person?
Yes, on both plans. When a guest asks for a person, your AI concierge transfers them to the phone number you set in your settings, such as your front desk, a manager or an on-call mobile. You can change that number at any time.